Privacy Policy

 VKD Fresh O Basket Private Limited ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online grocery shopping services through our website and mobile application (collectively referred to as the "Service"). By accessing or using our Service, you agree to the terms of this Privacy Policy.


## 1. Information We Collect


### 1.1 Personal Information

We may collect the following personal information when you use our Service:

- *Contact Information:* Name, email address, phone number, and delivery address.

- *Payment Information:* Credit/debit card details, billing address, and other financial information necessary for processing payments.

- *Account Information:* Username, password, and account preferences.


### 1.2 Non-Personal Information

We may also collect non-personal information automatically, including:

- *Device Information:* IP address, browser type, operating system, and device identifiers.

- *Usage Data:* Pages visited, time spent on pages, and other analytics related to your use of the Service.


## 2. How We Use Your Information


We use the information we collect for the following purposes:

- *To Provide Our Services:* To process your orders, manage your account, and deliver groceries.

- *Customer Support:* To respond to your inquiries and provide assistance.

- *Communication:* To send you updates, promotional materials, and important notices related to your account or the Service.

- *Analytics:* To analyze usage patterns and improve our Service.


## 3. Disclosure of Your Information


We may share your information in the following situations:

- *With Service Providers:* We may engage third-party vendors to assist in providing the Service, such as payment processors and delivery services. These third parties have access to your personal information only to perform their functions.

- *Legal Compliance:* We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders).

- *Business Transfers:* If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.


## 4. Data Security


We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.


## 5. Your Rights


You have the following rights concerning your personal information:

- *Access:* You have the right to request copies of your personal data.

- *Correction:* You can request the correction of inaccurate or incomplete information.

- *Deletion:* You can request the deletion of your personal information under certain circumstances.

- *Objection:* You can object to the processing of your personal information in certain situations.


To exercise these rights, please contact us using the contact details provided below.


## 6. Cookies and Tracking Technologies


We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small files placed on your device to help us analyze web traffic and personalize content. You can manage your cookie preferences through your browser settings.


## 7. Third-Party Links


Our Service may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.


## 8. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically for any updates.

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