Shipping Policy

 ## 1. Introduction


At VKD Fresh O Basket Private Limited ("we," "our," or "us"), we strive to provide you with a seamless online grocery shopping experience. This Shipping Policy outlines our procedures, delivery options, and other important information related to shipping your orders.


## 2. Delivery Areas


We currently offer delivery services to select locations within KALADY, KERALA. To check if we deliver to your area, please enter your delivery address during the checkout process. If your location is not eligible for delivery, we will notify you at the time of order placement.


## 3. Order Processing


### 3.1 Order Confirmation

Once you place an order, you will receive an email confirmation containing your order details. Please review this information carefully and contact us if you notice any discrepancies.


### 3.2 Order Processing Time

Orders are typically processed within [Insert Number] business days. Business days do not include weekends or public holidays. We aim to dispatch your order as quickly as possible, but processing times may vary based on item availability and order volume.


## 4. Delivery Options


### 4.1 Delivery Timings

We offer flexible delivery time slots to accommodate your schedule. During checkout, you can select a preferred delivery time from the available options.


### 4.2 Delivery Charges

Shipping charges will be calculated at checkout based on your delivery location and the total weight of your order. We may offer promotional free shipping on orders over a certain amount, which will be indicated on our website.


## 5. Delivery Process


### 5.1 Delivery Personnel

All deliveries will be handled by our trained delivery personnel or authorized third-party partners. They will contact you prior to delivery to confirm your availability.


### 5.2 Delivery Conditions

Please ensure that someone is available at the delivery address to receive the order. If no one is available, we may attempt to contact you to reschedule the delivery.


## 6. Order Tracking


Once your order has been dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your delivery in real time.


## 7. Issues with Delivery


### 7.1 Damaged or Incorrect Items

If you receive items that are damaged or incorrect, please contact our customer support within [Insert Number] days of delivery. We will assist you in resolving the issue promptly.


### 7.2 Delays

While we strive to meet our estimated delivery times, unforeseen circumstances may cause delays. If your order is delayed, we will notify you via email or SMS.


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