Terms & Conditions

 Welcome to VKD Fresh O Basket Private Limited ("we," "our," or "us"). By accessing or using our online grocery shopping services (the "Service") through our website and mobile application, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Service.


## 1. Acceptance of Terms


By using our Service, you represent that you are at least 18 years old or that you have the consent of a parent or guardian. You agree to use the Service only for lawful purposes and in accordance with these Terms.


## 2. Registration and Account


### 2.1 Account Creation

To access certain features of our Service, you may need to create an account. You agree to:

- Provide accurate, current, and complete information during the registration process.

- Maintain the security of your password and account.

- Notify us immediately of any unauthorized use of your account.


### 2.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.


## 3. Order Placement and Acceptance


### 3.1 Order Process

To place an order, you must select the items you wish to purchase and provide the required payment and delivery information. All orders are subject to availability.


### 3.2 Order Acceptance

We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to:

- Item availability.

- Errors in the pricing or description of the item.

- Issues with payment processing.


## 4. Pricing and Payment


### 4.1 Pricing

All prices displayed on our Service are in Indian Rupees (INR) and are subject to change without notice. We strive for accuracy but may occasionally misprice items.


### 4.2 Payment

Payments must be made through the payment methods available on our Service. By providing payment information, you represent that you are authorized to use the payment method.


## 5. Delivery


### 5.1 Delivery Services

We will make reasonable efforts to deliver your order within the estimated timeframe. However, we are not liable for any delays caused by unforeseen circumstances.


### 5.2 Delivery Locations

We currently deliver to specific locations within [Insert City/Region]. You must provide a valid delivery address.


## 6. Returns and Refunds


### 6.1 Return Policy

If you receive damaged or incorrect items, please contact us within [Insert Number] days of delivery for a return or exchange. We may request photographic evidence of the issue.


### 6.2 Refunds

Refunds will be processed to the original payment method. Processing times may vary depending on your bank.


## 7. User Conduct


You agree not to engage in any of the following prohibited activities:

- Violating any applicable laws or regulations.

- Impersonating any person or entity.

- Transmitting any material that is harmful, abusive, or otherwise objectionable.


## 8. Intellectual Property


All content on our Service, including text, graphics, logos, and images, is the property of VKD Fresh O Basket Private Limited and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.


## 9. Limitation of Liability


To the maximum extent permitted by law, VKD Fresh O Basket Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, even if we have been advised of the possibility of such damages.


## 10. Indemnification


You agree to indemnify and hold harmless VKD Fresh O Basket Private Limited, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Service or violation of these Terms.


## 11. Governing Law


These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert City].


## 12. Changes to Terms


We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our Service. Your continued use of the Service after any changes signifies your acceptance of the revised Terms.


## 13. Contact Us


If you have any questions or concerns about these Terms, please contact us

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